Pepper Toohey

Pepper’s experience as a former flight attendant uniquely suits her role as “concierge” for Dr. Lee’s practice and she takes those duties to heart. “As soon as I met Dr. Lee and Megan, I was drawn to their spirit. The culture he has created is professional without sacrificing a personal touch.” Pepper welcomes patients, answers the phone, schedules consultations, is a liaison to anesthesia, and arranges follow up appointments. “Scheduling can be tricky because Dr. Lee is so busy, but I try hard to accommodate everyone.” She keeps the front office stocked with refreshments and arranges fresh flowers. “Honestly I feel like I am hosting a party—meeting and greeting. I’m very empathetic, so I am sensitive to the new patients that might be a bit nervous. It’s important that I make each patient immediately comfortable, and that comes naturally to me.” Pepper’s favorite part of her job is meeting people she has talked to on the phone, and then witnessing their journey, seeing their excitement along the way. Pepper describes Dr. Lee as “…laser focused on the smallest detail, both in and out of the operating room.” “Dr. Lee leaves nothing to chance and that brings out the best in all of us. I feel grateful to work with such a special surgeon and great staff in such a warm and caring atmosphere.”