Megan Thoma

Megan has been with Dr. Lee since the practice’s inception. Together they planned, designed and opened the office. As Patient Coordinator, Megan stays close to every patient throughout their journey. Megan’s philosophy as patient care coordinator is to treat the person first and foremost, and then the patient. “Most patients have been thinking about this for a long time. It can be a time of mixed emotions.” Megan’s role is to gather information, relieve any anxiety, explain the options Dr. Lee recommends and provide detailed follow through. “Having been a patient myself, I can relate to their concerns. I actively listen to what a patient is telling me, but also to what they might not say. Anticipating their needs and questions is part of ensuring they have an informed, enjoyable experience with us.” When patients are traveling from out of town to see Dr. Lee, Megan is a comforting touchpoint. “I’m here to smooth out all the details for patients who choose to leave the comfort of their hometown to visit with us.” Megan meets with each patient prior to and following every consultation. She guides them from their first inquiry to their last post-operative visit. The surgical planning and scheduling are also managed by Megan. She describes herself as complimenting Dr. Lee’s approach and his ability to maintain a close relationship with patients. “He is genuine, honest and a perfectionist. He is a brilliant surgeon, but he balances that intensity with tenderness. It’s rewarding to be the liaison between Dr. Lee and his patients.” Since people have such busy professional and personal lives, Megan strives to make every patient feel like they are the only patient. “This is the one time the focus can be on them and I want to get to know each patient well enough to make it a perfect experience for them. We consider it a privilege when someone puts their trust in us. I believe the level of attention we give each patient truly sets us apart.”